Shipping Policy

Shipping and Returns

Processing Times
Each piece is handmade in small batches. In-stock items typically ship within 3–5 business days. If your order includes made-to-order or custom work, processing times may vary—I’ll always communicate timelines clearly before or after purchase.

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Shipping
All orders are carefully packaged to ensure they arrive safely. Once your order has shipped, you’ll receive a tracking number by email. Shipping times will depend on your location, but most orders within Canada arrive within 3–10 business days after dispatch. Delays once the package is in transit are outside of my control.

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*Please note that orders will ship out 3-5 business days ON TOP of shipping time - this is time i'll need to sand, prep and package orders.

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Local Pickup (if applicable)
If you’re local, pickup options may be available—just select this at checkout if it applies.

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U.S. Orders — Duties, Taxes & Import Charges

Shipping costs and any duties, taxes, tariffs, customs charges, or other import-related charges are calculated as accurately as possible at checkout. Because international shipping charges and government-imposed duties, tariffs, taxes, and customs fees are determined by carriers and customs authorities, the final cost may differ from the amount estimated and collected at checkout.

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If any additional shipping, duty, tax, tariff, customs, or other carrier/import-related charges are assessed after checkout, the customer is responsible for the difference. By placing an international order, you agree to reimburse Ethereal Ceramics for any such additional charges associated with your shipment. This includes, but is not limited to, changes in tariffs or government-imposed fees, customs reassessments, carrier adjustments, clearance fees, and other charges that were not included in the original checkout calculation.

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Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your address before placing your order.

If an incorrect, incomplete, or undeliverable address is provided and the carrier subsequently applies an address correction, rerouting, redelivery, or other related charge, the customer is responsible for the full amount of that charge.

If an address needs to be corrected after an order has been placed, please contact Ethereal Ceramics as soon as possible. We will do our best to make corrections before the shipment is dispatched, but once a package has entered the carrier's network, we cannot guarantee that an address can be changed without additional charges.

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PO Boxes

Shipments cannot be delivered to PO Boxes. A complete physical street address is required for all orders. Please do not enter a PO Box as your shipping address. If a PO Box is provided and the shipment requires an address correction, rerouting, or an alternate delivery address, any resulting carrier charges are the responsibility of the customer.

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If a physical delivery address cannot be provided, the order may be cancelled and refunded before shipment.

Breakage & Issues